Question 1

What is your response time?

Accepted Answer

We respond to messages received via the contact form within 24-48 hours. Requests submitted through the Support Ticket system by Premium users are processed with priority.

Question 2

I'm a Premium user, which channel should I use?

Accepted Answer

If you are a Premium user, use the Support Ticket system in the mobile app or on the Web Platform. Your conversation history is preserved, you can attach files/screenshots, and you get faster responses.

Question 3

What topics can I contact you about?

Accepted Answer

You can write to us about general inquiries, product suggestions, partnerships, press requests, technical support, bug reports, or account/payment matters.

Question 4

What should I do for subscription cancellation/refund?

Accepted Answer

Premium subscriptions are purchased through the mobile app (App Store / Google Play), so cancellation/refund processes are handled through the respective store settings. Apple's or Google's refund policies apply.

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