CONTACT
Get in Touch With Us
Use the form below for your questions, suggestions, or technical support requests.
Are you an existing user?
If you have a Shutli account, use the Support Ticket system — faster responses, your conversation history is preserved, and you can attach files.
Topics: Account · Payment · Subscription · Bug report · Feature request
Frequently Asked Questions
Questions you might find answers to before contacting us:
- We respond to messages received via the contact form within 24-48 hours. Requests submitted through the Support Ticket system by Premium users are processed with priority.
- If you are a Premium user, use the Support Ticket system in the mobile app or on the Web Platform. Your conversation history is preserved, you can attach files/screenshots, and you get faster responses.
- You can write to us about general inquiries, product suggestions, partnerships, press requests, technical support, bug reports, or account/payment matters.
- Premium subscriptions are purchased through the mobile app (App Store / Google Play), so cancellation/refund processes are handled through the respective store settings. Apple's or Google's refund policies apply.